How will deltathree refund the remaining balance in my account?
  • deltathree will refund the remaining to the payment method you paid with.
How much will it take to get a refund?
  • deltathree will start the refund process early September, and the refund itself will take up to 3 business days.
How do I port out my phone number?
  • You should contact a new service provider (deltathree cannot recommend one). They will lead you through the process. In case information is required from us, we will be happy to provide it to you until 8/21/2017.
How do I unlock a device/adapter?
  • You will need to send us the MAC address of your device and we will provide you with the unlock code.
How do you keep my Automatic payment details safe?
  • Your personal data and payment methods are digitally encrypted according to industry standards. This information will be deleted from our servers.